We value your questions, feedback, and concerns. Whether you have an inquiry about a product, an order, or any other matter, the team at Heritage Blades Online is here to assist you.
Email: support@heritagebladesonline.com
Mailing Address: Heritage Blades Online, 20 rue Marceau, 91800 Brunoy, France
Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (local time) | Closed on weekends and public holidays
Legal Notice
By contacting Heritage Blades Online, you acknowledge and agree to the following:
-
No Confidential Information: Do not send confidential or proprietary information. Any information submitted is considered non-confidential unless agreed upon in writing.
-
Response Times: We aim to respond within 1–2 business days. Response time may vary depending on inquiry volume.
-
Product & Order Inquiries: Include your order number and relevant details for faster service.
-
Age Restrictions: By contacting us, you confirm you are at least 18 years old or of legal purchasing age in your jurisdiction.
-
Legal Compliance: We may decline to respond to inquiries that are abusive, unlawful, or violate our policies. All communications are subject to our Terms of Service and Privacy Policy.
-
Jurisdiction: All interactions are governed by the laws of France.
Need Immediate Help?
For urgent issues such as shipping errors or incorrect orders, please include “URGENT” in your email subject line for priority support.
Thank you for contacting Heritage Blades Online — where tradition meets craftsmanship.