Our return policy lasts 14 days. If 14 days have passed since your delivery date, we can’t offer you a full refund or exchange unless required by law.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging with all accessories and documentation included.
Several types of goods are exempt from being returned, including custom-made blades, engraved products, or items showing signs of wear.
Additional non-returnable items:
- Gift cards
- Custom or engraved products
- Used or damaged blades not due to our error
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. All returns must be processed through Heritage Blades Online.
There are certain situations where only partial refunds are granted:
- Items with visible signs of use
- Any item not in its original condition, damaged or missing parts not due to our error
- Any return requested more than 14 days after delivery
Refunds
Once your return is received and inspected, we will notify you via email. We will inform you whether your refund is approved or rejected.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund appears.
If you’ve done all of this and still have not received your refund, please contact us at support@heritagebladesonline.com.
Sale items
Only regular-priced items may be refunded. Sale or discounted items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, email us at support@heritagebladesonline.com and send your item to: Heritage Blades Online, 20 rue Marceau, 91800 Brunoy, France.
Gifts
If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift, or the order was shipped to the gift giver, the refund will be issued to the gift giver.
Shipping returns
To return your product, you should mail your item to: Heritage Blades Online, 20 rue Marceau, 91800 Brunoy, France.
You are responsible for paying for your own return shipping costs unless the item is defective or the return is due to our error. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund if it was prepaid by us.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
For high-value items, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Need help?
Contact us at support@heritagebladesonline.com for questions related to refunds and returns.